Frequently asked questions
These are just some our most frequently asked questions, but should you need any additional information, please do not hesitate to contact us.
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Creating Your Wedding List
The Wedding Shop is the UK and Ireland’s best and most established wedding gift list and honeymoon fund service offering unrivalled choice, flexibility and exceptional service - all in one place. We’ll use our knowledge and expertise to make the whole wedding list experience stress-free for both you and your guests. We’ve been serving couples for nearly 30 years and we’re proud to be the most popular multi-award-winning wedding gift list and honeymoon fund service – whether you choose to build your list online, on our app and in one of our beautiful showrooms, you’ll receive the same exceptional personal service. Click here to find out more about our service.
You can register for your gift list online or in one of our showrooms. Registering for your list is free, and you’ll receive your own personal Gift Guru who will make sure that you never feel overwhelmed – just inspired. Once you’ve registered, you can start to add gifts straight away, select a profile image, choose a background and add a welcome message to make your list your own!
We’re proud to provide a completely free of charge service to our couples, including storing your gifts for up to six months and two free deliveries in the UK at a time that suits you. There is a 2% handling fee for guests pledging money to any wedding gift cash funds or honeymoon contributions, but that’s it – other than that it won’t cost a penny. See our T&Cs for more information.
We recommend that you should aim to publish your gift list before you send out your wedding invitations. We provide complimentary cards that you can include within your invitations to let your guests know where to find your gift list. We know how busy planning a wedding can be, so we offer a flexible and personal service giving you the freedom to set up your wedding list whenever you like, from over a year before the wedding to the very last minute. You can even manage and change your list right up to your wedding day!
Yes - we know it’s important to you to feel assured that all monies pledged by your guests are 100% secure. So, at The Wedding Shop we have established a separate Trust Account to hold the pledged monies to your wedding gift list. This means that you can have complete peace of mind, happy in the knowledge that whatever you choose to add to your list, it will always be honored in full. This level of financial security is unique to us and there isn’t a safer place in the UK and Ireland to have your list. Our website also uses SSL encryption technology so that you and your guests can be confident that all your credit card transactions are completely secure.
Some of our couples like to register for more than one gift list service. However, having multiple gift lists might get confusing for your guests. We are confident that at The Wedding Shop our service covers all your gift list needs. You can add unlimited items from our Branded Partners, up to ten Custom Products from any other UK retailers, plus include Cash funds, Honeymoon Contributions, Experiences and Charity Donations all in one list. Contact us for more information.
Building Your List
Whilst you can easily build your entire list online or via our app in the comfort of your own home, for a more personal and hands on experience visit one of our beautiful showrooms to see some of our favourite gifts, explore our ranges of dinnerware and cutlery, plus feel the quality of our huge selection of bedding and chat through the endless options with your Gift Guru.
Click here to find your nearest showroom and make an appointment.
We work with over 450 Brand Partners providing thousands of products and experiences for you to choose from. Don’t let our selection limit you - if there’s something you’d like to choose that we don’t feature on our website, you can add up to ten Custom Products from any other UK retailer to your list. All product prices are set at the recommended retail price, so that you can be confident that you and your guests are getting value for money.
When you build your gift list, we recommend that you don’t limit yourself, or your guests with your selection – make sure that you add enough gifts from plenty of price points so that you don’t run out of choice! Remember to add more items to your list than your number of guests. If there’s a gift that you really want, you can always put this at the top of your list so that your guests see this first.
When you’ve registered, you can easily add gifts from our website onto your list by clicking ‘ADD TO LIST’. We work with over 450 Brand Partners providing thousands of products and experiences for you to choose from, but if you’re having trouble finding a gift on our website, then your Gift Guru will be happy to help.
We are also the only UK wedding gift list service to have an App, letting you manage your list easily and add gifts on the move using the barcode scanner.
It’s important that your gift list reflects your personality as a couple. You can add your photo to your list, include a background image, write a personal message to your guests and even include notes on the gifts you have chosen explaining why you love them! You can move the order of the items around on your list and highlight the gifts that you would really like to receive.
Yes, simply ask your Gift Guru and they’ll be happy to set this up for you.
Yes, we offer group gifting giving you the confidence to add higher-priced items and your guests the option of contributing towards part of a gift. Guests can rest assured their donation won’t go unnoticed - they can also leave a personalised message when Group Gifting. If the item is not fully purchased by the time you close your list, you have the option of using money pledged for another gift towards the cost, or even choose to top it up yourselves (with 20% discount on your first order). Alternatively, you can always choose to use the money to purchase another Branded Product if you’ve changed your mind. See our T&Cs for more information.
There’s the option of including a Wedding Shop Gift Card on your gift list that your guests can pledge money towards. This gift card can be used to purchase items offered by any of our 450 Brand Partners. If you do not want the gift card on your list, then you can always choose to remove this.
Honeymoon & Personalised Funds
If sitting down to dinner in Rome features higher on your personal wish list than a breadboard, then at The Wedding Shop you can ask wedding guests to make honeymoon and minimoon donations via your list. We already have a fabulous range of honeymoon experiences, from sailing trips to jungle treks, which have all been curated by our team to inspire you, or you can create your very own personal honeymoon fund using your own images and ideas! We do not charge our couples for including honeymoon funds, however there is a 2% handling fee to guests pledging money to any honeymoon contributions. See our T&Cs for more information.
Perhaps you’re saving for a new kitchen or maybe you need a little extra help towards buying the home of your dreams? You can set up a Personalised Fund that’s entirely unique to you and ask your guests to contribute towards it. We do not charge our couples for including a Personalised Fund however there is a 2% handling fee to guests pledging money to any personalised funds. See our T&Cs for more information.
Charity Donation Funds
You can also add a charity donation fund that’s close to your heart. Your chosen charity will receive 100% of pledged funds, which will be donated directly to them. You cannot request the money once guests have pledged to your chosen charity. Naturally there is no 2% handling fee to guests on charity lists and we offer the option to add gift aid on donations.
We want you to have the list of your dreams. If there’s something else that you’d like to add to your list that you can’t find from our Brand Partners you can choose up to ten gifts from any other UK retailer and we’ll add them on! You have the option of adding a Custom Product to your list from your dashboard, by selecting “ADD GIFTS TO YOUR LIST” and entering the product’s URL. When you add a Custom Product, it will be in a “pending” state for up to 3 working days whilst we confirm the item is eligible to add to your list. Once confirmed, this will no longer be pending and will be visible to guests when your list is published. If we’re able to source this product from one of the brands that we work with, we’ll add this to your gift list as a Branded Product and it will be included in your delivery once you’ve finalised your order.
As Custom Products are from outside our Brand Partner offering, any money pledged towards these will be credited to your Wedding Shop account that you can then withdraw and spend directly with your retailer of choice.
Accessing My Funds
It's important to us that accessing your funds pledged towards Honeymoon, Personalised Funds or Custom Products is fuss-free and convenient. To request your cash funds, simply log into your account, click 'ACCOUNT SETTINGS', then select 'REQUEST CASH FUNDS', and voilà! Once your request has been processed, you should receive your funds in 1-5 working days. We provide two separate cash withdrawals totally free of charge. Any further withdrawals will have an extra charge.
Publishing Your List
When you are ready, simply log into your account and click PUBLISH YOUR LIST to make it visible to your guests. Once published, you’ll be able to share your unique URL with guests so that they can easily purchase your gifts. We also provide complimentary insert cards that you can include within your invitations to let guests know where to find your gift list.
Your guests can purchase a gift via our website or they can call a member of our sales team on 020 7384 8400 or
who will be happy to guide them through your gift list. Choosing a gift should be fun and stress free, so we make sure that your guests are delighted with the gift they choose for firstname.lastname@example.org
You will automatically be notified by email every time a gift is purchased for you, but if you would like to keep this a surprise you can ask us to turn off these notifications. We also include all purchase information in our handy Thank You Manager, so you’ll have a record of who purchased what, perfect for when you come to writing your Thank You cards.
Ordering Your Gifts
We pride ourselves on offering a truly flexible service, so we don’t place any orders with our suppliers until we receive your confirmed gift selection.
To place your order, log into your account and click on ‘PLACE AN ORDER’.
Sometimes gifts become discontinued by our suppliers, so to avoid any disappointment we recommend placing your orders as soon as possible after your wedding date. We will then store these items for you in our warehouse until you request a delivery.
If a Branded Product on your list becomes discontinued by one of our suppliers, we’ll let you know as soon as possible so you can choose an alternative. If the discontinued item has already been ordered, we will credit your account and you can choose to spend the money on another item from our Brand Partners. To avoid any disappointment, we recommend placing your order as soon as possible – especially for any gifts that you really want.
Prices for Branded Products are set at the recommended retail price, but occasionally prices may change. Should the price change for a Branded Product on your Gift List, we will hold the price that a guest has paid for one month after your wedding date.
See our T&Cs for more information.
Yes of course! You can use money pledged towards any gift (excluding charity) to put towards another Branded Product, even if it wasn’t originally on your list.
Unfortunately, we do not allow gifts to be swapped for cash refunds.
Maybe you’re moving home or taking time off to travel? Whatever you have planned, if you’re not quite ready to order your gifts your balance will remain on your account until you are ready to place your order.
That’s what we like to hear! We offer 20% off should you wish to top up your first order, plus a lifetime discount of 10% on items from our 450 Brand Partners. Perfect for anniversary or birthday gifts!
It’s up to you, but we would recommend keeping your Gift List open until you return from your honeymoon. Your gift list will automatically close three months after your wedding date, however there’s the option to keep your list open for longer if you wish.
We do not hold stock of gifts, but instead place orders with our individual suppliers once you have placed your order. We are currently quoting 8-12 weeks for your wedding gifts to arrive in our warehouse from the time you place your order, although many items may arrive sooner. Some of our brands make to order, or may be based abroad, and therefore will have longer lead times.
You can easily track your order by clicking on ‘TRACK YOUR ORDERS’ where you will be able to see what gifts have arrived in our warehouse. You can choose to receive multiple deliveries if this is more convenient.
We include two free deliveries within the UK, including a Saturday service. Please note, for some larger, heavier items such as furniture we’re unable to guarantee free delivery. If you have any questions, your Gift Guru will be happy to help.
Please note that some items (such as large furniture or fragile products, vouchers and perishable items such as chocolates) may need to be delivered to you directly from our suppliers. This falls outside of our complimentary delivery service. Therefore, these items will arrive separately from your other lovely gifts. For more information, please contact our customer care team.
We’ll always try our best to include as many gifts as possible as part of our two free complimentary deliveries. However, for some items such as furniture we’re unable to guarantee free delivery. If you have any questions, your Gift Guru will be happy to help.
How exciting for you both, we can certainly help you with that. Once your gifts have arrived safely in our warehouse, we will provide you with shipping quotes and can either deliver your gifts to you via our nominated freight forwarder, or we can deliver them to a freight company of your choice. You will be entitled to a UK VAT refund if we are shipping your goods overseas. Local duties and VAT will be payable by you on import and you will be contacted by our carrier to arrange payment.
Once you have placed an order for your gifts and they have arrived at our warehouse, you can book a delivery. To book a delivery, simply go to track orders on your dashboard menu and click 'book a delivery.’ Please note that dates crossed out are unavailable for delivery.
If you would like to change your delivery, kindly contact our customer care team. (Please note, we are unable to change a delivery 48 hours before the selected date).
Yes, we have a fully insured warehouse where we can store your gifts for up to 3 months free of charge until you are ready for delivery. After this time, we reserve the right to charge a fee, please contact email@example.com for details.
Returns And Exchanges
We unfortunately do not accept return requests for any unwanted gifts once these have been delivered, except for any damaged or faulty gifts or items that differ from their advertised description.
You can benefit from any warranties or guarantees that are offered directly by the Brand. When you receive your order, we recommend that you take the time to register your products for any guarantees directly with the Brand. Details of how to do this are included in the product packaging.
Whilst we do everything that we can to avoid any damages, should you receive any items within your delivery that are damaged or faulty, please ensure that you contact us within seven days of receipt, with the following information:
- Your full name
- Address your gift list is registered to
- Details of the item that is damaged or faulty, including photographs
- We will then respond with the next steps as soon as possible.
Breakages happen, and the odd dinner party can often end up with a few broken glasses. When you have your list with The Wedding Shop, you’re a friend for life and we would be more than happy to help you replace any broken items which you can order with a 10% lifetime discount from any of our 450 Brand Partners.
Absolutely. We have couples based all over the world and can ship your gifts to you wherever you are based.
Our UK website is priced in £. We currently do not price our products in other currencies, but guests can make purchases using their bank cards in the normal way and the conversion rate will be handled by their bank. We do not charge any additional fees for handling different currencies, but their own banks may do so.
We’re delighted that you would like to recommend The Wedding Shop to a friend! When you recommend us, we will gift you both £50 credit to spend with any of our 450 Brand Partners.
To refer a friend simply generate a unique URL in your account settings to share with your friends. Then your friend can create a list via our refer a friend landing page. As soon as they receive £200 of guest purchases, you’ll both receive the £50 gift. Our little way of thanking you for choosing The Wedding Shop. See our T&Cs for more information.
With a lifetime of perks for you both to enjoy, we’re not just with you for the wedding buildup but for the entire ride!
- You’ll receive a fabulous goody bag when you visit one of our showrooms.
- You can enjoy an exclusive 15% discount off your wedding stationery with British Stationers Papier.
- There’s an initial 20% discount on any top-up gifts you add to your list once your balance is zero.
- A further lifetime 10% will apply to any future Brand Partner products, which is ultra-handy should you have a baby, move to a new house, or simply fancy doing a bit of shopping.
- Enjoy an exclusive 10% discount with Amara for two years after your wedding date.
- If you refer a friend to us, we’ll credit your account with £50 to spend with any of our Brand Partners and add £50 to your friends’ account once they have registered and their list has received £200 in gift pledges.
- Plus, you’ll be first on the VIP list for any Wedding Shop events!
See our T&Cs for more information.
We are part of the distributor take-back scheme (DTS) to help you recycle electrical and electronic equipment (EEE). Read more about how we can help here.
When the couple is ready to receive their wedding gifts, they will place an order for them to arrive at our warehouse. Once their gifts have arrived at our warehouse, the couple can book a delivery at a date that suits them.
Couples can choose to keep gift notifications on or off. If kept on, the couple will be notified of your purchase automatically. Gift details are always available to couples via their ‘Thank you Manager’ in their Wedding Shop account.
We keep all the information needed for our couples to organise their Thank You Cards, but this process will be at the couple’s discretion.
When you purchase a gift, you will receive an automatic email confirming your order. This can sometimes land in your spam folder. If you have not received an email, please contact us at firstname.lastname@example.org or 020 7384 8400.
Unfortunately, this is not a service we currently offer, but your gift will be packaged safely with the rest of the couple’s gifts in our Wedding Shop boxes.
Each couple builds their own gift list. We or you cannot add items to a couple's gift list without their approval. We are more than happy to liaise with the couple regarding any gifts you may like to add.
We can only track the progress of your gift once we have received permission from the couple. If you would like an update on your gift delivery, we would be more than happy to liaise with the couple and update you further.
Absolutely! Please contact our team at email@example.com or on 020 7384 8400. We will be happy to organise this for you.
The Wedding Shop gift voucher allows couples to use their funds towards any products from our 450+ brand partners.
There is a 2% handling fee for guests pledging money to any wedding gift cash funds or honeymoon contributions. This fee simply covers the transfer costs from us to the couple.
If you have purchased a gift and have changed your mind, please contact us as soon as possible. Our team will be happy to help. Please be aware if you have bought multiple items and wish to cancel just one, we will have to cancel your complete order and place a new one.
Simply click the 'Find a Couple' button at the top right-hand corner of The Wedding Shop's website. You can then search for a couple using their last name to find their bespoke gift list.
Group Gifting allows multiple guests to contribute toward one higher-priced gift. The price contributed is at the discretion of the guest. For example, if a gift costs £200, a guest can contribute £20, £100 or an amount of their choice!
If for any reason, the gift you have chosen for the couple is no longer available, the couple will have the flexibility to exchange your gift. Couples can exchange gifts with anything else on their gift list or from our 450+ brand partners.
If you have any additional questions, contact us.