Frequently asked questions

The Wedding Shop is the UK and Ireland’s best and most established wedding gift list and honeymoon fund service offering unrivalled choice, flexibility and exceptional service - all in one place. We’ll use our knowledge and expertise to make the whole wedding list experience stress-free for both you and your guests. We’ve been serving couples for nearly 30 years and we’re proud to be the most popular multi-award-winning wedding gift list and honeymoon fund service – whether you choose to build your list online or in one of our beautiful showrooms, you’ll receive the same exceptional personal service. Click here to find out more about our service.

You can register for your gift list online or in one of our showrooms. Registering for your list is free, and you’ll receive your own personal Gift Guru who will make sure that you never feel overwhelmed – just inspired. Once you’ve registered, you can start to add gifts straight away, select a profile image, choose a background and add a welcome message to make your list your own!

The Wedding Shop is the UK’s leading wedding list provider, offering unrivalled choice, flexibility and exceptional service. We source your dream gifts from over 450 brand partners to make the gift registry experience stress-free for both you and your guests. You’re not restricted by one store’s stock levels, and can truly choose wedding gifts you love. We’re proud to provide this service completely free of charge to our couples, including storing gifts for up to three months, and two free deliveries in the UK at a time that suits you. 

Guests also get complimentary service when they spend £75 or more. Gift purchases below this amount cost guests a £3.99 delivery fee* — which is a token contribution towards the logistical costs incurred assembling your personalised list from hundreds of suppliers, then storing and delivering it directly to you on a date you choose. During our thirty years in the wedding list business, we’ve found the average gift spend to be £108, so for most guests, delivery will be free. 

Guests contributing to your honeymoon fund, or other cash fund(s), are charged a small transaction fee of 1.9%. This fee is applicable to all cash funds (except charity donations). Please note that we do not profit from this fee — it covers the transaction costs charged by our payment gateway provider, Stripe.

*There is no delivery fee for cash gift contributions in funds.

See our T&Cs for more information.

We recommend that you should aim to publish your gift list before you send out your wedding invitations. We provide complimentary cards that you can include within your invitations to let your guests know where to find your gift list. We know how busy planning a wedding can be, so we offer a flexible and personal service giving you the freedom to set up your wedding list whenever you like, from over a year before the wedding to the very last minute. You can even manage and change your list right up to your wedding day!

Yes - we know it’s important to you to feel assured that all monies pledged by your guests are 100% secure. So, at The Wedding Shop we have established a separate Trust Account to hold the pledged monies to your wedding gift list. This means that you can have complete peace of mind, happy in the knowledge that whatever you choose to add to your list, it will always be honored in full. This level of financial security is unique to us and there isn’t a safer place in the UK and Ireland to have your list. Our website also uses SSL encryption technology so that you and your guests can be confident that all your credit card transactions are completely secure.

Some of our couples like to register for more than one gift list service. However, having multiple gift lists might get confusing for your guests. We are confident that at The Wedding Shop our service covers all your gift list needs. You can add unlimited items from our Branded Partners, up to ten Custom Products from any other UK retailers, plus include Cash funds, Honeymoon Contributions, Experiences and Charity Donations all in one list. Contact us for more information.

Surprise Gifting gives guests the opportunity to purchase anything from our Brand Partner offerings. You are, of course, under no obligation to confirm these gifts and can exchange them for anything you want within our brand offerings before you place your order. Some couples appreciate this option as they may desire a gift that reflects a guest’s personality. Additionally, it can be a useful tool if you don't have time to add gifts when the majority have already been purchased for you. You will need to opt-in if you want to benefit from this feature. You can turn this feature on and off from your dashboard.

Appointments at The Townhouse are free. They’re part of our complimentary service. 

We offer 1 hour or 90 minute appointments when visiting The Townhouse. We recommend a 90 minute appointment if you’re unsure what you need to add to your wedding registry and would like some expert guidance. 

During your appointment, you will meet your personal Gift Guru who will greet you with a glass of fizz (or other beverage of your choice). They will then explain the service, give you advice on how to achieve the very best from your gift list, and of course, answer any questions you may have. Then comes the fun bit! You get to explore our four-story Townhouse, scanning all the wonderful items you love and wish to add to your gift list as you go. 

If your appointment is on a weekend, we recommend two people attending as The Townhouse gets very busy over this time. However, during the week we would be more than happy to discuss accommodating friends or family too. Reach out to your Gift Guru to discuss options and we'll do our best to welcome you all.

We highly recommend registering before visiting us at the Townhouse. This is so you can enjoy the full experience during your appointment and jump straight into the fun!

Before coming to our Townhouse we advise fully charging your phone and logging into your account. This is so you are ready to start scanning. You can then easily build your list using the scanning function as you explore, as each item in the Townhouse is barcoded.

We offer a huge range of gifts at the Townhouse; however, we work with over 450+ brands and so only have a small percentage of gifts on display. After your appointment we recommend heading to our website and continuing to build your list there. We are able to provide follow up support on phone, email and in person if you would like further recommendations and guidance when building your list online.  

Yes, of course! You can keep adding gifts after your appointment, and right up to, and even beyond, your wedding date. 

We do have a small number of parking spaces on our driveway at The Townhouse. If you would like to use one we kindly ask you to let us know so we can reserve one for you.  

Yes! We are very dog-friendly and would love to meet your furry friend. 

Unfortunately we do not have disabled access. There are steps leading into the Townhouse and also four flights of stairs inside the house. We would highly recommend booking a virtual appointment with us instead. You’ll get the same great service and expert recommendations, allowing you to still get the best from your wedding gift list. 

Whilst you can easily build your entire list online in the comfort of your own home, for a more personal and hands on experience visit one of our beautiful showrooms to see some of our favourite gifts, explore our ranges of dinnerware and cutlery, plus feel the quality of our huge selection of bedding and chat through the endless options with your Gift Guru. 

Click here to find your nearest showroom and make an appointment.

We work with over 450 Brand Partners providing thousands of products and experiences for you to choose from. Don’t let our selection limit you - if there’s something you’d like to choose that we don’t feature on our website, you can add up to ten Custom Products from any other UK retailer to your list. All product prices are set at the recommended retail price, so that you can be confident that you and your guests are getting value for money.

When you build your gift list, we recommend that you don’t limit yourself, or your guests with your selection – make sure that you add enough gifts from plenty of price points so that you don’t run out of choice! Remember to add more items to your list than your number of guests. If there’s a gift that you really want, you can always put this at the top of your list so that your guests see this first.

When you’ve registered, you can easily add gifts from our website onto your list by clicking ‘ADD TO LIST’. We work with over 450 Brand Partners providing thousands of products and experiences for you to choose from, but if you’re having trouble finding a gift on our website, then your Gift Guru will be happy to help.

It’s important that your gift list reflects your personality as a couple. You can add your photo to your list, include a background image, write a personal message to your guests and even include notes on the gifts you have chosen explaining why you love them! You can move the order of the items around on your list and highlight the gifts that you would really like to receive. 

Yes, simply ask your Gift Guru and they’ll be happy to set this up for you.

Yes, we offer group gifting giving you the confidence to add higher-priced items and your guests the option of contributing towards part of a gift. Guests can rest assured their donation won’t go unnoticed - they can also leave a personalised message when Group Gifting. If the item is not fully purchased by the time you close your list, you have the option of using money pledged for another gift towards the cost, or even choose to top it up yourselves (with 20% discount on your first order). Alternatively, you can always choose to use the money to purchase another Branded Product if you’ve changed your mind. See our T&Cs for more information.

There’s the option of including a Wedding Shop Gift Card on your gift list that your guests can pledge money towards. This gift card can be used to purchase items offered by any of our 450 Brand Partners. If you do not want the gift card on your list, then you can always choose to remove this.

If sitting down to dinner in Rome features higher on your personal wish list than a breadboard, then at The Wedding Shop you can ask wedding guests to make honeymoon and minimoon donations via your list. We already have a fabulous range of honeymoon experiences, from sailing trips to jungle treks, which have all been curated by our team to inspire you, or you can create your very own personal honeymoon fund using your own images and ideas! We do not charge our couples for including honeymoon funds; however, there is a 1.9% handling fee to guests pledging money to any honeymoon contributions. We don't profit from this fee — it covers the transaction costs charged by our payment gateway provider, Stripe. See our T&Cs for more information.

Perhaps you’re saving for a new kitchen or maybe you need a little extra help towards buying the home of your dreams? You can set up a Personalised Fund that’s entirely unique to you and ask your guests to contribute towards it. We do not charge our couples for including a Personalised Fund however there is a 1.9% handling fee to guests pledging money to any personalised funds. This is simply to cover the transaction costs charged by our payment gateway provider, Stripe. See our T&Cs for more information.

Yes! You can add one of our listed charities or add your own registered charity. If your guests contribute to charity donation they won't be charged our 1.9% handling fee. We pay the transaction costs on charity funds as a gesture of goodwill for their generosity towards a good cause. All charity funds are transferred directly to your bank account. From there, you can easily donate to your charity of choice.

By adding vouchers and experiences, you are allowing your guests to contribute towards something they know you'll enjoy following the big day. We offer an extensive range of options, from popular retail establishments to luxury accommodations. Additionally, we provide various subscription services, including monthly flower deliveries, curated dining experiences, and romantic getaway packages perfect for short honeymoons.

You cannot use your branded product balance towards vouchers. You can, however, spend any cash and custom product funds a voucher order.

You will find the expiry details in the product description. The expiry date will also be included on the voucher when it is emailed to you.

We want you to have the list of your dreams. If there’s something else that you’d like to add to your list that you can’t find from our Brand Partners you can choose up to ten gifts from any other UK retailer and we’ll add them on! You have the option of adding a Custom Product to your list from your dashboard, by selecting “ADD GIFTS TO YOUR LIST” and entering the product’s URL. When you add a Custom Product, it will be in a “pending” state for up to 3 working days whilst we confirm the item is eligible to add to your list. Once confirmed, this will no longer be pending and will be visible to guests when your list is published. If we’re able to source this product from one of the brands that we work with, we’ll add this to your gift list as a Branded Product and it will be included in your delivery once you’ve finalised your order.

We recommend adding all your custom products at least 2 weeks before your wedding, to give your guests enough time to purchase them for you and you can reorder your list to have your custom products at the top of your list if you would like to prioritise them.

Please note, whilst Custom Products can be added at any point in your list-building journey, these need to be pledged against by your guests in order to be received.

As outlined in the previous FAQ, if we are able to source the product from our Brand Partners, we will add this to your gift list as a Branded Product for you. Whilst we can source a lot from our Brand Partners, there may be limitations to the ranges we offer so if we can't get an item from one of our Brands for you, we can, of course, still add this as a Custom Product.

For example, we are unable to secure large furniture from brands like Soho Home.

As Custom Products are from outside our Brand Partner offering, any money pledged towards these will be credited to your Wedding Shop account that you can then withdraw and spend directly with your retailer of choice.

It's important to us that accessing your funds pledged towards Honeymoon, Personalised Funds or Custom Products is fuss-free and convenient. To request your cash funds, simply log into your account, click 'ACCOUNT SETTINGS', then select 'REQUEST CASH FUNDS', and voilà! Once your request has been processed, you should receive your funds in 1-5 working days. We provide two separate cash withdrawals totally free of charge. Any further withdrawals will have an extra charge.

When you're ready to share your gift list with your guests, you must publish it. Head to your account and click "Publish Your List". You can then share your unique URL with your guests so they can easily browse your list. We also provide complimentary insert cards to include in your wedding invitations to direct guests to your gift list.

Guests browse your gift list, select items to purchase, and proceed to the secure checkout. At checkout, they have the option to add a personalised message.

By default, we'll email you when a guest purchases a gift. If you'd like to keep it a surprise, please chat to us. You can also view all purchase information in your handy Thank You Manager, which makes sending thank you cards a breeze!

You can order gifts from The Wedding Shop in two ways:

Default Option: Your gifts will be ordered for our warehouse when you confirm your selection and click "Place an Order." This choice offers maximum flexibility, allowing you to add, remove, or modify gifts even after your guests have contributed money. It's perfect for those who like to make last-minute changes.

On Pledge Option: Gifts will be ordered as soon as your guests buy them. This guarantees that your gifts are always in stock and unaffected by discontinuations.

Sometimes gifts become discontinued by our suppliers, so to avoid any disappointment we recommend placing your orders as soon as possible after your wedding date. We will then store these items for you in our warehouse until you request a delivery.

If a Branded Product on your list becomes discontinued by one of our suppliers, we’ll let you know as soon as possible so you can choose an alternative. If the discontinued item has already been ordered, we will credit your account and you can choose to spend the money on another item from our Brand Partners. To avoid any disappointment, we recommend placing your order as soon as possible – especially for any gifts that you really want.

Prices for Branded Products are set at the recommended retail price (RRP). Occasionally RRPs may change. Should the RRP increase for a Branded Product on your Gift List, we will email giving you 2 weeks’ notice to place an order on that item at the original (lower) price paid by your guests.

See our T&Cs for more information.

Unfortunately, we do not allow gifts (branded product) to be swapped for cash or vouchers and experiences.

Yes of course! You can use money pledged towards any gift (excluding charity) to put towards another Branded Product, even if it wasn’t originally on your list. This only applies if you have not chosen the Order On Pledge option.

If you already have your heart set on your ultimate list of gifts, you have the option to turn on Order on Pledge. Doing this means when a guest makes a pledge, we will automatically place an order for that gift. Turning on 'Order on Pledge' allows you to get your gifts as soon as possible after your wedding day, decreasing the chance of a gift you love becoming discontinued or increasing in price.  Use the Order on Pledge function to confirm the gifts that you absolutely must-have.

You can choose to mark all gifts as Order on Pledge, or you can choose selected items. Group Gifts will only be ordered once the full gift has been purchased. Ranges or sets will only be ordered once the full set/range has been purchased. Personalised items will be ordered when our team have confirmed with you the personalisation details. You must select Order on Pledge before the item is pledged. If your guests choose to add a little extra ‘Top-up gift’ at checkout when buying a gift from your list, this will be excluded from Order on Pledge

Maybe you’re moving home or taking time off to travel? Whatever you have planned, if you’re not quite ready to order your gifts your balance will remain on your account until you are ready to place your order.

That’s what we like to hear! We offer 20% off should you wish to top up your first order, plus a lifetime discount of 10% on items from our 450 Brand Partners. Perfect for anniversary or birthday gifts!

It’s up to you, but we would recommend keeping your Gift List open until you return from your honeymoon. Your gift list will automatically close three months after your wedding date, however there’s the option to keep your list open for longer if you wish.

We are proud to offer you the freedom to create your ultimate wedding registry.  Our unmatched flexibility means you can add anything you want to your gift list, including items from 450+ of our brands and more. You’re not limited to pre-selected options and can truly choose what you love. 

Once you’ve ordered your gifts we begin collating them. Our personalised service means each gift is sourced individually — and specifically — for you. Every item is handled with care and safely stored while we fulfill your whole registry. Compiling your tailor-made list takes a little time to ensure it arrives perfectly. Gifts are usually delivered within 4-8 weeks, with most arriving at our warehouse within 4 weeks. Over our 30 years in the business we’ve found that this timing works perfectly for the majority of couples, who enjoy receiving their wedding gifts once the confetti has settled and they’re back from their honeymoon.

Occasionally there may be times when some gifts take a little longer to arrive with us. This could be due to how they’re made, where they have to travel from, or temporary stock issues with the brands themselves. In these cases, we'll make you aware and keep you updated about when they’re due to arrive. You get 2 complimentary UK deliveries on a day of your choosing (including a convenient Saturday service) to receive your gifts, so any unexpected delays don’t need to postpone your whole order. And if further deliveries are required we're on hand and happy to help.

You can easily track your order by clicking on ‘TRACK YOUR ORDERS’ where you will be able to see what gifts have arrived in our warehouse. 

As part of our service, we offer couples two free deliveries in the UK (including a convenient Saturday service). If further deliveries are required, these may incur a small cost depending on the number and size of items being sent. We’re on hand and happy to help with this. 

Guests also get complimentary delivery when they spend £75 or more. Delivery on gift purchases below this amount cost guests £3.99 — which is a small contribution towards the logistical fees incurred assembling your personalised list from hundreds of suppliers. For most guests delivery will be free — during our thirty years in the wedding list business, we’ve found the average gift spend to be £108.

Please note: Larger or heavier items like furniture, may not qualify for free delivery due to their size and weight. Some items (such as furniture, fragile products, vouchers, and perishable items, like chocolates) may need to be delivered to you directly from our suppliers. Delivery of these items may also be restricted outside of the UK and falls outside of our complimentary delivery service. Therefore, these items will arrive separately from your other lovely gifts.

For more information, please chat to us.

We’ll always try our best to include as many gifts as possible as part of our two complimentary UK deliveries to couples. However, for some items — like furniture — we’re unable to guarantee free delivery or delivery outside of Mainland UK.  Some furniture may not qualify for free delivery due to its size and weight. These items may need to be delivered to you directly from our suppliers. Therefore, these products will arrive separately from your other lovely gifts and fall outside of our complimentary delivery service. If you have any questions, please chat with us.

Yes, we can ship most gifts internationally, with the exception of larger furniture pieces. If you live outside of the UK (including the Crown Dependencies), or wish to have your wedding gifts sent overseas, this falls outside of our complimentary delivery service*. In these cases, there will be a delivery fee and in most cases also import costs to factor in. We’re happy to assist with international delivery; If you need help with a shipping quote, please let us know.

*Any guest contributions made as part of the guest delivery fee will be deducted from the admin cost applied to your international shipping quote. This amount cannot be used towards any other costs involved in this process. 

For more information, please chat with us.

Once you have placed an order for your gifts and they have arrived at our warehouse, you can book a delivery. To book a delivery, simply go to track orders on your dashboard menu and click 'book a delivery.’ Please note that dates crossed out are unavailable for delivery. 

If you would like to change your delivery, kindly contact our customer care team. (Please note, we are unable to change a delivery 48 hours before the selected date).

Yes, we have a fully insured warehouse where we can store your gifts for up to 3 months free of charge until you are ready for delivery. After this time, we reserve the right to charge a fee, please contact us for further details.

We unfortunately do not accept return requests for any unwanted gifts once these have been delivered, except for any damaged or faulty gifts or items that differ from their advertised description.

You can benefit from any warranties or guarantees that are offered directly by the Brand. When you receive your order, we recommend that you take the time to register your products for any guarantees directly with the Brand. Details of how to do this are included in the product packaging.

While we do everything we can to avoid any damages, if you receive any items in your delivery that are damaged or faulty, please make sure to let us know within seven days of receipt. You can report an issue through your dashboard under 'Track Your Orders'.

Breakages happen, and the odd dinner party can often end up with a few broken glasses. When you have your list with The Wedding Shop, you’re a friend for life and we would be more than happy to help you replace any broken items which you can order with a 10% lifetime discount from any of our 450 Brand Partners.

Absolutely. We have couples based all over the world and can ship your gifts to you wherever you are based.

Our UK website is priced in £. We currently do not price our products in other currencies, but guests can make purchases using their bank cards in the normal way and the conversion rate will be handled by their bank. We do not charge any additional fees for handling different currencies, but their own banks may do so.

We’re delighted that you would like to recommend The Wedding Shop to a friend! When you recommend us, we will gift you both £50 credit to spend with any of our 450 Brand Partners.

To refer a friend simply generate a unique URL in your account settings to share with your friends. Then your friend can create a list via our refer a friend landing page.  As soon as they receive £200 of guest purchases, you’ll both receive the £50 gift. Our little way of thanking you for choosing The Wedding Shop. See our T&Cs for more information.

With a lifetime of perks for you both to enjoy, we’re not just with you for the wedding buildup but for the entire ride!

• You’ll receive a fabulous goody bag when you visit one of our showrooms.
• You can enjoy an exclusive 15% discount off your wedding stationery with British Stationers Papier.
• There’s an initial 20% discount on any top-up gifts you add to your list once your balance is zero.
• A further lifetime 10% will apply to any future Brand Partner products, which is ultra-handy should you have a baby, move to a new house, or simply fancy doing a bit of shopping.
• Enjoy an exclusive 10% discount with Amara for two years after your wedding date.
• If you refer a friend to us, we’ll credit your account with £50 to spend with any of our Brand Partners and add £50 to your friends’ account once they have registered and their list has received £200 in gift pledges.
• Plus, you’ll be first on the VIP list for any Wedding Shop events!

See our T&Cs for more information.

We are part of the distributor take-back scheme (DTS) to help you recycle electrical and electronic equipment (EEE). Read more about how we can help here. 

When the couple is ready to receive their wedding gifts, they will place an order for them to arrive at our warehouse. Once their gifts have arrived at our warehouse, the couple can book a delivery at a date that suits them.

Couples can choose to keep gift notifications on or off. If kept on, the couple will be notified of your purchase automatically. Gift details are always available to couples via their ‘Thank you Manager’ in their Wedding Shop account.

We keep all the information needed for our couples to organise their Thank You Cards, but this process will be at the couple’s discretion.

When you purchase a gift, you will receive an automatic email confirming your order. This can sometimes land in your spam folder. If you have not received an email, please contact us via live chat.

Exciting news! We now offer a gift-wrapping service which can be selected at checkout for an additional cost of £4.99. We'll ensure that once the happy couple has organised their delivery, your gift is packaged in our beautiful paper and ribbon. It's like Christmas has come early!

We can even send your lovely heartfelt message as a personalised gift card too.

Yes! Guests get complimentary delivery when they spend £75 or more. Delivery on gift purchases below this amount cost £3.99.

We charge a small delivery fee on some purchases because assembling the couple’s dream gift list from hundreds of brand partners takes a lot of time and effort (think we can agree they’re worth it though!). To source, store, package and directly deliver your selected gift to the couple typically costs around £9 per gift. For presents over £75 we absorb that cost. For gifts under that amount we charge a small delivery fee as a contribution towards them.

Each couple builds their own gift list. We or you cannot add items to a couple's gift list without their approval. We are more than happy to liaise with the couple regarding any gifts you may like to add.

We can only track the progress of your gift once we have received permission from the couple. If you would like an update on your gift delivery, we would be more than happy to liaise with the couple and update you further.

Absolutely! Please contact us via live chat. We will be happy to organise this for you.

Yes, we do! All our branded products are sold at the Recommended Retail Price (RRP) provided by the relevant suppliers—we never inflate our prices. However, if you find a lower price, we offer a price match guarantee for certain purchases (T&Cs apply).

If you find a lower price for the same product from an authorised retailer, please contact our customer care team.

The Wedding Shop gift voucher allows couples to use their funds towards any products from our 450+ brand partners.

 There is a 1.9% handling fee for guests pledging money to any wedding gift cash funds or honeymoon contributions. This fee simply covers the transfer costs from us to the couple—we don't profit from it.

The handling fee is not charged on charity donations. We pay the transaction costs on charity funds as a gesture of goodwill for your generosity towards a good cause.

If you have purchased a gift and have changed your mind, please contact us as soon as possible. Our team will be happy to help. Please be aware if you have bought multiple items and wish to cancel just one, we will have to cancel your complete order and place a new one.

Simply click the 'Find a Couple' button at the top right-hand corner of The Wedding Shop's website. You can then search for a couple using their last name to find their bespoke gift list.

Group Gifting allows multiple guests to contribute toward one higher-priced gift. The price contributed is at the discretion of the guest. For example, if a gift costs £200, a guest can contribute £20, £100 or an amount of their choice!

If for any reason, the gift you have chosen for the couple is no longer available, the couple will have the flexibility to exchange your gift. Couples can exchange gifts with anything else on their gift list or from our 450+ brand partners.