Terms & conditions

Who are we? We are Wedding List Solutions Limited, a company registered in England and Wales. Our company registration number is 02519495 and our registered office address is at The Metro Building 1 Butterwick, Hammersmith, London, England, W6 8DL. We trade under the name The Wedding Shop.

How to contact us. If you would like to know more about the products or services we provide, you can call our customer service team on 020 7384 8400, email them at hello@weddingshop.com or write to us at our registered office address.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us when you register an account with us.

Your Wedding Shop account. You will need to register an online account with us before you can create your gift list. To create an account, you will need to provide us with your name, your partner’s name, your address, your email address and the date of your wedding. You agree to keep your username and password relating to your Wedding Shop account confidential at all times. You are responsible for all activities relating to your Wedding Shop account.

Once you have set up your Wedding Shop account, you will have a dedicated Wedding Shop Gift Guru who you can call or email to discuss any queries.

In registering an account, you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.

Cancellation Rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us during the time periods set out below.

This cancellation right starts from a period of 14 days after you receive an email confirmation from us.

To cancel a contract, please contact us by calling our customer service team on 020 7384 8400, emailing them at hello@weddingshop.com or writing to us at our registered office address.

• After registering an account with us, you compile a list of different gifts that you would like. These gifts could be from our ‘branded product’ and 'voucher' range, ‘custom’ products from another store or ‘cash contributions’, such as honeymoon contributions or charity contributions.
• After registering an account with us, you compile a list of different gifts that you would like. These gifts could be from our ‘branded product’ range (products and vouchers from our brand partners), ‘custom products’ (items added from another store), or ‘cash contributions’ to a fund(s), such as a honeymoon fund or charity fund.
• Your guests buy these gifts for you.
• The monies that your guests have used to buy these gifts for you are monies that have been pledged.
• You can use these pledges to place an order for gifts. (There are stipulations as to how you can use your pledges.)
• Once you place an order for the gifts that you ultimately would like, we will start the process of getting these to you.
• Due to our highly personalised shopping experience where we source items specifically for you, many of our products have longer lead-times. We aim to deliver these gifts to you within 4-8 weeks.
• Vouchers are usually provided by email and should be delivered within 1-10 working days.
• For cash contributions, we will transfer these pledges to your bank account.
• For charity contributions, we will transfer these pledges to your bank account. From there, you can easily donate to your charity of choice.
• Our service is free of charge for couples, including two complimentary deliveries (certain deliveries, such as large furniture, perishable goods, non-mainland UK and international deliveries, are excluded).
• Guests spending £75 or more on branded product qualify for free service too, otherwise there is a £3.99 delivery charge.
• Should your guests make any cash contributions to your funds, we will charge them a 1.9% handling fee. This is simply to cover the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift. Guests contributing to a charitable fund are not charged this fee. The Wedding Shop pays the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause.
• There are no fees attached to any of our branded products, vouchers, or custom products.
• You can manage your gift list in-store or online.
• Gift list balances and funds must be redeemed within one year from the occasion date stated on your account. After this period, any remaining balance will expire and cannot be used or refunded. Requests for extensions must be made at least one month prior to the expiry date and will be considered at our discretion.  An administration fee of 5% of the value being extended can be charged.  If extended, it can be so for up to a further 12 months. Extensions are not guaranteed and are at the discretion of The Wedding Shop.

Credit for attending midweek in-person appointments. Couples who attend Townhouse appointments booked at off-peak times (between Monday – Friday, 9am - 4pm) receive £50 Thank You credit toward their branded product balance (physical gifts). This credit is applied once your guests have pledged (bought) £200 worth of branded products from your gift list. Usually this credit is activated 14 days after the £200 threshold has been reached.

Credit for attending midweek virtual appointments . Couples who attend virtual appointments booked at off-peak times (between Monday – Friday, 9am - 4pm) receive £50 Thank You credit toward their branded product balance (physical gifts). This credit is applied once your guests have pledged (bought) £500 worth of branded products from your gift list. Usually this credit is activated 14 days after the £500 threshold has been reached.

Credit for attending Townhouse events. Throughout the year we run regular events at The Townhouse and at other venues with our brand partners. At many of these events we gift couples who attend credit to spend on their wedding gift list. The amount of credit gifted differs per event, but is typically £50. This credit is applied once your guests have pledged (bought) £200 worth of branded products from your gift list. Usually this credit is activated 14 days after the £200 threshold has been reached.

Credit for referring friends and family to The Wedding Shop. We believe in the power of word of mouth, so couples who refer someone who registers with The Wedding Shop receive a Thank You gift. Typically this gift is £50 credit to spend on branded products (physical gifts), but can vary. Check the promotional materials for details. This credit is applied once guests of the couple you referred have pledged (bought) £200 worth of branded products from their gift list. Usually this credit is activated 14 days after the £200 threshold has been reached.

Goodiebags and gifts for attending in-person appointments. All couples who attend an in-person appointment at The Townhouse receive a goodie bag as a Thank You gift. The contents of the goodie bags vary from month to month, but they all contain a lovely selection of items from our brand partners.

i) Branded products

Choose products you’ll love from over 300 of our branded partners/suppliers. ‘Branded products’ mean physical products that are offered by the partners/suppliers on our brands page on our website, . ‘Brand partners' mean the partners/suppliers on our brands page on our website.

We can offer the vast majority of products that are featured on that supplier’s particular website. If you can’t see what you want from that supplier on our website, then let us know and we will do our best to find it for you. (E.g. where that supplier like Dyson has an online exclusive, we may not be able to source this for you but we will do our best to find a suitable alternative for you).

All branded products are sold at the Recommended Retail Price (RRP) as provided to us by the relevant suppliers.

When it comes to placing an order, you have full flexibility within ‘branded product’. This means that if a guest has pledged against a branded item that you have chosen, you can still select another item from our branded products and order that, even if you didn’t have these items on your list originally. For example, if you have added a branded product toaster to your list and this is bought for you by a guest, then you have the flexibility if you would like to change this to another item in branded product such as a kettle.

Any pledges made against branded products can only be spent by you within our branded products. They cannot be transferred to vouchers, cash, custom products or charity. You can however move pledges made against vouchers and experiences, cash contributions and custom products to be spent on our branded products.

Auto-order

In addition to this flexibility, you have the option of us ‘auto-ordering’. This means that if a guest pledges towards an item that has been set by you as ‘auto-order’, then we will go ahead and order that item for you. This will arrive in our warehouse and be collated along with your other items ready for delivery.

You can set individual items (branded products only) on your list to be ‘auto-order’ or you can set all the branded products on your list to be auto-ordered. You can enable and disable ‘auto-order’ until it has been pledged for (or partially pledged for in the case of Group Gifts). Once an auto-ordered item has been pledged for, the order of pledge feature cannot be disabled and you cannot change this item to another item.

There are instances where an item that was set to auto-order may not be ordered straight away by our team:

• If a pledged for item is part of a set or a range, we will only order this item once all the items from this set or range on your wedding list has been pledged for, unless you tell us otherwise in writing.
• If you have more than one of the same item on your wedding list, and only one has been purchased by a guest, unless you tell us otherwise in writing.
• If a group gift has not been fully-pledged for. We will only order the item once the group gift is fully pledged.
• If the value of your order does not reach our minimum order value with our supplier. In this instance we will have to wait for other orders to come through to hit that minimum order value.
• For personalised items, we will contact you to confirm personalisation details before we order these items for you.
• For direct delivery items (eg. large furniture, perishable goods ), we will contact you to confirm delivery details before we order these items for you.

It is also possible that items can be pledged for, then ordered pn pledge but that the item may be discontinued during this process. If this happens, we will do our best to find you a suitable alternative within our branded products.

It is important to note that we do not carry stock. This means we offer unmatched flexibility so you can add anything you want to your gift list, including items from over 300 brands and more. Once you’ve placed your order(s) we begin collating your gifts. Our personalised service means each gift is sourced individually — and specifically — for you. Every item is handled with care and safely stored while we fulfill your whole registry. Compiling your tailor-made list takes a little time to ensure it arrives perfectly. Gifts are usually delivered within 4-8 weeks, with most arriving at our warehouse within 4 weeks.

Discontinuations by our suppliers can happen. Subject to our suppliers, we will do our best to find you a suitable alternative within our branded products.

Prices for branded products are set at the recommended retail price, but occasionally prices may change. Should the price change for a branded product on your gift list, we will contact you and give you a minimum of two weeks to confirm your order at the original amount. You can of course avoid any price increases on the gifts your guests have bought you by selecting the “auto-order” option.

However, if your guest(s) have already pledged against an item, and the supplier subsequently increases that price, then we will provide you with a minimum of two weeks notice. Eg. if your guest pledged against a Smeg kettle for £140, and the next day Smeg increased the price of that kettle to £145, we would email you with a date that the price increase comes into effect allowing you a minimum of two weeks to order your Smeg Kettle at the original amount of £140. After the date of the increase has passed, we will increase that price to £145 to reflect the price increase from the supplier. The kettle would cost you £145 from this point onwards.

(ii) Custom products

In addition to our huge range of branded products, we offer you the ability to add products from other brands not found on our website. These we refer to as ‘custom products’.

There is a limit of 10 custom products that you can have on your list. There is no charge for this feature.

Please bear in mind that if you are adding (for example) 6 of the same dinner plate, this will count as one custom product, but if you added 6 different, individual dinner plates, this will count as 6 custom products. If you added a set of 6 dinner plates, this would count as 1 custom product.

If you choose to load custom products via our “Add an item from another website” function, you need to add this custom product onto your list at that website’s recommended retail price (“RRP”) (We will not list these products at promotional or sale prices).

You will also need to make sure that you are adding the correct model, colour, price and quantity.

We reserve the right to change any custom product to the correct and most current RRP.

Custom products must be from a UK website and must be priced in Pounds Sterling.

Occasionally, we find that some custom products added to lists can be sourced through our brand partners. To allow us to check this for you, any custom products added to your list will be held in a “pending” state for up to 3 working days. We will e-mail you to confirm whether your items have been confirmed as a custom product or been switched to one of our brand partners.

We will notify you when any of your custom products have been purchased by one of your guests.

Funds pledged against custom products can be spent within our branded products and they can also be moved to a charity contribution. No funds contributed to branded products can be moved to custom products.

Custom products can be added to your gift list at any time but in order for the funds to be provided, the custom product needs to be contributed to by your guests. Please note, adding custom products once your gift list is closed is not advised.

We do not source any custom products that have been pledged for. Instead, we will transfer your custom product pledges to you as cash, allowing you to source these products from the retailer of your choice. We will offer you two free bank transfers.

(iii) Cash contributions

We also offer you the ability to add a variety of cash contributions to your list. These can include honeymoon cash contributions, and cash contributions to specific funds (e.g. deposits to a house, car, short breaks, monthly subscriptions, home renovations etc.).

There is no limit on the number of cash contributions you can have on your list.

There is no charge for you to have cash contributions on your list.

However, on any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 1.9% handling fee, which is simply to cover the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift. Guests contributing to a charitable fund are not charged this fee. The Wedding Shop pays the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause. There are no fees attached to any of our branded products, vouchers, or custom products.

Pledges made towards cash contributions can be moved to be spent on branded products but cannot be moved to custom products or charity contributions.

We offer two free transfers of funds to you. We will transfer the total funds to your bank account after the wedding upon request and provision of your bank details.

Should additional cash transfers be required, these will incur an additional transactional fee of 1.9% of the total being transferred up to a maximum of £5.00. This will be deducted at the point of processing the additional transfer.

(iv) Charity contributions

Choose from one of our listed charities or add your own registered charity. We will need to match your own registered charities against the Charity Commission website which lists all registered charities within the UK.

Charities must be UK registered with its own number.

Please note that cash that has been pledged against charity items cannot be moved from that particular charity to any other charity, cash contribution fund, custom product or branded product.

All charity funds are transferred directly to your bank account. From there, you can easily donate to your charity of choice. There are no fees for charity contributions.

(v) Gift cards

The Wedding Shop offers a Wedding Shop ‘gift card’ that your guests can pledge monies to.

The gift card is included on your list when you register with us. However, the gift card is not obligatory, and you are able to remove the gift card from your list by selecting the ‘remove gift card’ option within your account. If you cannot find the ‘remove gift card’ function, please contact your Gift Guru.

Any pledges made to a Wedding Shop gift card can only be spent within our branded products, and cannot be used in exchange for cash or fund contributions, charities or custom products.

(vi) Vouchers

Any pledges made against vouchers can only be spent on vouchers and branded products; they cannot be transferred to cash or custom funds.

Group Gifting gives your guests the option to make contributions towards higher-priced gifts. Should the full amount needed to purchase the item not be fully pledged by your guests, you will receive the partial value of what has been pledged in your Wedding Shop account.

You have the option of topping this amount up yourself to the full amount of the item and ordering it. If you choose not to top this up, the partial pledges will be put within your TWS account to be spent only within our branded products.

On any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 1.9% handling fee, which is simply to cover the transaction costs charged by our payment gateway provider, Stripe. For example, if a guest is gifting £100 to a cash fund, we will charge them £101.90 and you will receive the £100 gift.

Guests contributing to a charitable fund are not charged this fee. The Wedding Shop pays the transaction costs on charitable donations as a gesture of goodwill for their generosity towards a good cause.

There are no fees attached to any of our branded products, vouchers, or custom products.

When you are ready, you will place an order for the gifts you would like to order. You can place an order online in your account or through your Gift Guru. Please note that you must place an order before we will go ahead and order these gifts from our suppliers —unless your list is set to auto-order, in which case gifts are processed as soon as they are pledged.

We offer up to two complimentary deliveries* to our couples almost anywhere in the UK, Monday to Saturday. We are sometimes unable to offer this service to remote areas, or where the item(s) are unusually difficult to deliver. In these cases, we will work with you and our suppliers to find the best solution for you.

If a delivery attempt fails because the customer is unavailable or for reasons outside The Wedding Shop’s control, the failed attempt will count as one of these two complimentary deliveries. Once both free deliveries have been used, a redelivery fee of £19.95 will apply for each subsequent attempt. 

*Complimentary delivery is not applicable for larger and/or heavier items, such as furniture and outdoor products. These products also may not be available for delivery outside the UK. In cases where the supplier of the furniture/bulky item charges a delivery charge, we will charge you the fee quoted to us by the supplier or the third-party delivery company (if applicable).

If you reside outside of the UK (including the Crown Dependencies), or wish to have your gifts shipped overseas, this falls outside our complimentary delivery. In these cases, there will be a delivery fee, as well as applicable import costs, to factor in. If you need help with a delivery quote to ship your gifts internationally, please let us know.

*Any guest contributions made as part of the guest delivery fee will be deducted from the admin cost applied to any shipping quote. This amount cannot be used towards any other costs involved in this process.

Please note that dropship items - products shipped directly from our suppliers - cannot be delivered to addresses outside the UK mainland. If an item on your list cannot be fulfilled for this reason, our team will notify you and, where possible, offer a suitable alternative. 

For both your convenience and ours, we will group as many items together as possible.

Gifts usually take 4-8 weeks to arrive. Our personalised service means each gift is sourced individually — and specifically — for you. Every item is handled with care and safely stored while we fulfill your whole registry. Compiling your tailor-made list takes a little time to ensure it arrives perfectly. Over our 30 years in the business we’ve found that this timing works perfectly for the majority of couples, who enjoy receiving their wedding gifts once the confetti has settled and they’re back from their honeymoon.

Occasionally there may be times when some gifts take a little longer to arrive with us. This could be due to how they’re made, where they have to travel from, or temporary stock issues with the brands themselves. In these cases, we'll make you aware and keep you updated about when they’re due to arrive.

Some of our branded products are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert you to any issues in fulfilling gifts on your list.

We offer up to three months’ free storage for your gifts once the final item from your list has arrived in our warehouse. After this period, a storage fee will apply. For more information, please contact us. 

If you registered your account with us before 7 December 2022, you will continue to receive up to six months’ free storage from the date the final gift arrives in our warehouse. After this period, a storage fee will apply. 

If delivery has not been arranged and completed once the storage period (including any extended paid storage) has expired, we reserve the right to cancel your order and apply a 25% depreciation fee on the total value of your stored items. This reflects the costs of handling, storage, and loss of value of the goods. 

If you receive any items that are damaged or faulty within your gift delivery, please ensure that you report within 7 days of receipt, and we will be delighted to arrange a replacement for you.

We do not accept return requests for any unwanted gifts once you have placed your order, other than items that are delivered damaged, faulty or differ from their advertised description.

We want you to have complete peace of mind. The pledged monies that are needed to fulfil your list will be held in a separate trust account. This trust account is 100% ring-fenced and separate from our company’s bank account. The monies are held until your orders are placed.

‘Promotions’ include magazine promotions, partner promotions, promotion vouchers and our ‘Refer a friend’ promotion and any other promotion we may run from time to time.

Within our promotions, there are two types of recipient of a promotion:

(a) The ‘new couple’ or ‘referred couple’ or ‘new/referred couples’

(b) The ‘referring couple’ which only applies to the ‘refer a friend’ promotion (explained further below). The referring couple is an existing or previous customer of The Wedding Shop.

The new/referred couple

A new couple can only have one promotion applied to their account. So, for example, if the couple has seen a promotion in a magazine and has also been referred to us by a friend who was a previous customer of The Wedding Shop, then the new couple must choose which promotion they would like applied to their account. This decision of the new couple is non-reversible.

All promotions for the referrer couple are only applied to the referrer couple’s account after all of the following criteria are satisfied:

(a) Our branded product must have been added to the new/referred couple’s gift list

(b) The gift list must have been set live and visible to guests

(c) The new/referred couple’s guests must have purchased £200 of branded products

Once the above criteria have been satisfied, the promotion will be applied within 14 days to the new/referred couple’s account. This can only be spent within our branded products.

Promotional vouchers and magazine promotions

Promotional vouchers (such as those from wedding fairs) and magazine promotions can only be claimed by emailing your Gift Guru directly or calling +44 (0)20 7384 8400 and quoting a valid Wedding Shop code. All promotional vouchers and magazine promotions are valid for one year after date of issue by The Wedding Shop. For these to take effect, you must register an account and claim the code with us before the date that the voucher or magazine promotion expires. The terms above apply.

The referring couple

Should you choose to refer a friend to us, we will credit your account with £50 and also add £50 to your friends’ list. Terms above apply

The referring couple can refer as many new couples as they choose. However, it is at the discretion of The Wedding Shop to limit the number of 'refer a friend' vouchers allowed per person.

In order for the 'refer a friend' promotion to be applied to both the referring couple and the referred couple, the referred couple must have no existing promotions already applied to their account. If the referred couple has existing promotions already applied to their account then no 'refer a friend' credit for this attempted referral will be applied to either the referring couple or the referred couple. This does not prevent the referring couple from referring other new/referred couples providing that those new/referred couples do not have promotions.

All promotions for the referrer couple are only applied to the referrer couple’s account after all of the following criteria are satisfied:

(a) Our branded product must have been added to the new/referred couple’s gift list

(b) The gift list must have been set live and visible to guests

(c) The new/referred couple’s guests must have purchased £200 of branded products

Once the above criteria have been satisfied, the promotion will be applied within 14 days to the new/referred couple’s account. This can only be spent within our branded product.

Hitched February 2024 promotion

For the £50 credit to be applied the couple's guests must have purchased £500 of branded products.

Eligibility
This promotional offer is available exclusively to couples with a live gift list on www.weddingshop.com who have collected cash funds and/or honeymoon funds through their registry.

The offer can only be exercised after the couple’s wedding date, as registered on their account.

How it works
Couples may opt to convert their available cash and/or honeymoon fund balance into either:

• Product balance (to spend on any physical gifts available on our website), or
• Voucher balance (to spend on our full range of listed voucher experiences)

Depending on the amount converted, couples will receive a tiered incentive as outlined below:

Incentives for cash-to-product balance conversions

• For conversions under £50: straight 1:1 conversion
• For conversions between £50 – £199: +5% bonus added
• For conversions between £200 – £499: +10% bonus added
• For conversions between £500 – £999: +15% bonus added
• For conversions between £1000+ +20%: bonus added

Incentives for cash-to-voucher balance conversions

• For conversions under £50: straight 1:1 conversion
• For conversions of £50 and more: +5% bonus added

Conditions
Once funds are converted, the relevant product fund or voucher fund terms will apply.

Converted balances:

• Cannot be returned to cash.
• Cannot be split between product and voucher funds in a single request — a separate conversion must be made for each type.
• The incentive bonus is only applicable at the time of conversion and cannot be applied retroactively.
• Conversion requests must be made by one of the named account holders and may be subject to identity verification.

Please note, this offer may be withdrawn or amended at any time without notice.

The Wedding Shop reserves the right to decline conversion requests in cases of suspected misuse or breach of our general terms of service.

As a past Wedding Shop customer, we are delighted to honour you a lifetime discount of 10% on our huge range of branded products once your balance reaches zero. This offer excludes: Truly Experiences, Mr and Mrs Smith, Neptune and any vouchers, subscription or experiences as well as other selected brands from time to time.

We are also delighted to offer you a 20% discount on your first ‘top-up’ upon confirming your gifts and placing your order (please see section 8 above). A ‘top-up’ occurs when you add monies to your account with us; monies that were not pledged to you by your guests. For example, if your account balance with us amounts to £1,000 of pledges and you place an order that fully spends that £1,000, any money that you then add to this is called a ’top-up’. So if you added £500 yourself at this point, then we will offer you a 20% discount on this additional £500. (The 10% lifetime discount above cannot be used in addition to this topup ie. we cannot offer a total of 30% discount on this £500) This offer excludes: Truly Experiences, Mr and Mrs Smith, Neptune and any vouchers, subscription or experiences as well as other selected brands from time to time.

We are responsible to you for foreseeable loss and damage caused by us. If we don’t manage to fully comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with your Wedding Shop Gift Guru before confirming your order.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and not defective.

We are not liable for business losses. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Total liability. Our total liability to you in respect of any losses arising as result of nondelivery of the products ordered by you shall in no circumstances exceed the cost of the product(s) ordered but not delivered.

Our duties will be suspended in events out of our control. Occasionally our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. Where we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control.

How we will use your personal information. We will use the personal information you provide to us:

(a) to create your online account;

(b) supply your gifts to you;

(c) to process payment for the gifts; and

(d) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will process your personal information in accordance with the terms in our privacy policy.