The Wedding Shop

OUR TERMS AND CONDITIONS

 

1. THESE TERMS

What these terms cover. These are the terms and conditions on which we provide our products and services to you in helping you create a wedding gift list and delivering your chosen gifts to you.

Why you should read them. Please read these terms carefully before you create an account with us or order any gifts. These terms let you know who we are, how we will provide your gifts to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Right to amend these terms. We may amend these terms from time to time. We will notify you in writing if there is any material change to these terms, but please check back for the latest terms that apply.

2. ABOUT US AND HOW TO CONTACT US

Who are we? We are Wedding List Solutions Limited, a company registered in England and Wales. Our company registration number is 02519495 and our registered office address is at 80-82 Glentham Road, Barnes, London, England, SW13 9JJ.

How to contact us. If you would like to know more about the products or services we provide, you can call our customer service team on 020 7384 8400, email them at hello@weddingshop.com or write to us at our registered office address.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us when you register an account with us.

3. GETTING STARTED

Your Wedding Shop Account. You will need to register an online account with us before you can create your Gift List. To create an account, you will need to provide us with your name, your partner’s name, your address, your email address and the date of your wedding. You agree to keep your username and password relating to your Wedding Shop Account confidential at all times. You are responsible for all activities relating to your Wedding Shop Account.

Once you have set up your Wedding Shop Account, you will have a dedicated Wedding Shop advisor who you can call or email to discuss any queries.

In registering an account, you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.

4. OVERVIEW OF HOW OUR SERVICE WORKS

5. COMPILING YOUR LIST

(i) Branded products

Choose products you’ll love from over 350 of our branded partners/suppliers. ‘Branded products’ mean products that are offered by the partners/suppliers on our Brands page on our website. ‘Brand Partners mean the partners/suppliers on our Brands page on our website.

We can offer the vast majority of products that are featured on that supplier’s particular website. If you can’t see what you want from that supplier on our website, then let us know and we will do our best to find it for you. (E.g. where that supplier like Dyson has an online exclusive, we may not be able to source this for you but we will do our best to find a suitable alternative for you).

All branded products are sold at the Recommended Retail Price (RRP) as provided to us by the relevant suppliers.

When it comes to placing an order, you have full flexibility within ‘branded product’. This means that if a guest has pledged against a branded item that you have chosen, you can still select another item from our branded products and order that, even if you didn’t have these items on your list originally. For example, if you have added a branded product toaster to your list and this is bought for you by a guest, then you have the flexibility if you would like to change this to another item in branded product such as a kettle.

Any pledges made against branded products can only be spent by you within our branded products. They cannot be transferred to cash, custom product or charity. You can however move pledges made against cash contributions and custom product to be spent on our branded products.

It is important to note that we do not carry stock. This means that once you have placed an order for branded product, it can take up to 8-12 weeks for us to receive your gifts and collate them for you in our warehouse and deliver these to you.

Discontinuations by our suppliers can happen. Subject to our suppliers, we will do our best to find you a suitable alternative within our branded products.

(ii) Custom products

In addition to our huge range of branded products, we offer you the ability to add products from other brands not found on our website. These we refer to as ‘custom products’.

There is no limit on the number of custom products you can have on your list and no charge for this feature.

If you choose to load custom products via our “Add an item from another website” function, you need to add this custom product onto your list at that website’s recommended retail price (“RRP”) (We will not list these products at promotional or sale prices).

You will also need to make sure that you are adding the correct model, colour, price and quantity.

We reserve the right to change any custom product to the correct and most current RRP.

Custom products must be from a UK website and must be priced in Pounds Sterling.

We will notify you when any of your custom products have been purchased by one of your guests.

Once you have received the notification you have the choice of ordering the item straight away or waiting until after the wedding to decide whether to take the item or spend the money within our branded products.

Your custom products must have been fully purchased by your guests in order to be eligible for us to source this for you.

If a custom product is not purchased by your guests (or only purchased partially), you are unable to transfer monies pledged against our branded products to this custom product.

We are only able to source custom product at the original price paid by your guests. If this has changed you are welcome to pay the additional monies or reallocate these funds to items within our brand partners.

If, for any reason, we are unable to source your custom products, you are able to spend the custom product pledges towards another custom product or towards our branded products.

Please note that funds pledged against custom product cannot be moved into a cash contribution or moved to a charity contribution.

(iii) Cash Contributions

We also offer you the ability to add a variety of cash contributions to your list. These can include honeymoon cash contributions, and cash contributions to specific funds (e.g. deposits to a house, car, short breaks, monthly subscriptions, home renovations etc.).

There is no limit on the number of cash contributions you can have on your list.

There is no charge to have cash contributions on your list.

Pledges made towards cash contributions can be moved to be spent on branded products but cannot be moved to custom products or charity contributions.

We offer two free transfers of funds to you. We will transfer the total funds to your bank account after the wedding upon request and provision of your bank details.

(iv) Charity contributions

Choose from one of our listed charities or add your own registered charity. We will need to match your own registered charities against the Charity Commission website which lists all registered charities within the UK.

Charities must be UK registered with its own number.

Please note that cash that has been pledged against charity items cannot be moved from that particular charity to any other charity, cash contribution fund, custom product or branded product.

We aim to send your charity pledges to your designated charity two weeks after your wedding date.

(v) Gift Cards

The Wedding Shop offers a Wedding Shop Gift Card ‘Gift Card’ that your guests can pledge monies to.

The Gift Card is included on your list when you register with us. However, the Gift Card is not obligatory, and you are able to remove the Gift Card from your list by selecting the ‘remove gift card’ option within your account. If you cannot find the ‘remove gift card’ function, please contact your advisor.

Any pledges made to a Wedding Shop Gift Card can only be spent within our branded products, and cannot be used in exchange for cash or fund contributions, charities or custom products.

6. GROUP GIFTING

Group Gifting gives your guests the option to make contributions towards higher-priced gifts.

Should the full amount needed to purchase the item not be fully pledged by your guests, you will receive the partial value of what has been pledged in your Wedding Shop account. You have the option of topping this amount up yourself to the full amount of the item and ordering it. If you choose not to top this up, the partial pledges will be put within your TWS account to be spent only within our branded products.

7. YOUR GUESTS AND THEIR PLEDGES

There are absolutely no fees for your guests when they buy you a gift and/or make a cash contribution to any of your chosen funds.

8. PLACING YOUR ORDERS

When you are ready, you will place an order for the gifts you would like to order. You can place an order online in your account or through your advisor. Please note that you must place an order before we will go ahead and order these gifts from our suppliers.

9. DELIVERY OF YOUR GIFTS

We offer up to three complimentary deliveries Monday to Saturday to almost anywhere in the UK and Ireland. We are sometimes unable to offer this service to remote areas, or where the item(s) are unusually difficult to deliver. In these cases, we will work with you and our suppliers to find the best solution for you.

*Complimentary delivery is not applicable for larger and/or heavier items, such as furniture and outdoor products. Please kindly contact us if you have a question regarding delivery charges on any of these items.

If you reside outside of the Republic of Ireland or the UK (including the Crown Dependencies), or wish to have your gifts shipped overseas, this falls outside our complimentary delivery. In these cases, there will be a delivery fee. If you need help with a delivery quote to ship your gifts internationally, please let us know.

For both your convenience and ours, we will group as many items together as possible.

Please expect lead times for your delivery of up to 8-12 weeks after you’ve placed and confirmed your order.

Some of our branded products are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert you to any issues in fulfilling gifts on your list.

10. STORAGE

We offer up to 6 months’ free storage for your gifts once the last gift arrives in our warehouse. After this time, a fee will apply. For more information, please contact us.

11. DAMAGED OR FAULTY ITEMS

If you receive any items that are damaged or faulty within your gift delivery, please ensure that you contact us within 7 days of receipt, and we will be delighted to arrange a replacement for you.

12. CHANGE OF MIND/UNWANTED GIFTS

We do not accept return requests for any unwanted gifts once you have taken receipt of your delivery, other than items that are delivered damaged, faulty or differ from their advertised description.

13. FINANCIAL GUARANTEE

We want you to have complete peace of mind. The money that has been pledged by your guests against the gifts in your list will be held in a separate trust account. This trust account is 100% ring-fenced and separate from our company’s bank account. Your funds are completely protected and guaranteed. Any monies that are needed to complete and fulfil your list are held in this separate trust account until you instruct us with how you intend to use it.

14. PROMOTIONS

‘Promotions' include magazine promotions, partner promotions, promotion vouchers and our ‘Refer a Friend’ promotion and any other promotion we may run from time to time.

Within our promotions, there are two types of recipient of a promotion:

(a) The ‘Referring couple’ which only applies to the ‘Refer a Friend’ promotion (explained further below). The referring couple is an existing or previous customer of The Wedding Shop.

(b) The ‘new couple’ or ‘referred couple’ or ‘new/referred couples’.

A new couple can only have one promotion applied to their account. So for example, if the couple has seen a promotion in a magazine and has also been referred to us by a friend who was a previous customer of The Wedding Shop, then the new couple must choose which promotion they would like applied to their account. This decision of the new couple is non-reversible.

The referring couple can refer as many new couples as they choose. However, in order for the Refer a Friend promotion to be applied to both the referring couple and the referred couple, the referred couple must have no existing promotions already applied to their account. If the referred couple has existing promotions already applied to their account then no Refer a Friend credit for this attempted referral will be applied to either the referring couple or the referred couple. This does not prevent the referring couple from referring other new/referred couples providing that those new/referred couples do not have promotions.

All promotions for new/referred couples are only applied to the new/referred couple’s account after all of the following criteria are satisfied:

Once the above criteria have been satisfied, the promotion will be applied within 7 days to the new/referred couple’s account. This can only be spent within our branded products.

All promotions for the referrer couple are only applied to the referrer couple’s account after all of the following criteria are satisfied:

Once the above criteria have been satisfied, the promotion will be applied within 7 days to the new/referred couple’s account. This can only be spent within our branded products.

Promotional vouchers and magazine promotions

Promotional vouchers (such as those from wedding fairs) and magazine promotions can only be claimed by emailing your advisor directly or calling +44 (0)20 7384 8400 and quoting a valid Wedding Shop code. All promotional vouchers and magazine promotions are valid for one year after date of issue by The Wedding Shop. For these to take effect, you must register an account and claim the code with us before the date that the voucher or magazine promotion expires. The terms above apply.

Refer A Friend

Should you choose to refer a friend to us, we will credit your account with £50 and also add £50 to your friends’ list. Terms above apply. It is at the discretion of The Wedding Shop to limit the number of Refer a Friend vouchers allowed per person.

15. YOUR 10% LIFETIME DISCOUNT ON OUR BRANDED PRODUCTS

As a past customer, we are delighted to give you a lifetime discount of 10% on our huge range of branded products once you have fully spent your wedding list balance. This offer excludes: Riseart, Truly Experiences, Made.com as well as other selected brands from time to time.

16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we don’t manage to fully comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with your Wedding Shop advisor before confirming your order.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to your products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and not defective.

We are not liable for business losses. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Total liability. Our total liability to you in respect of any losses arising as result of non-delivery of the products ordered by you shall in no circumstances exceed the cost of the product(s) ordered but not delivered.

17. EVENTS OUT OF OUR CONTROL

Our duties will be suspended in events out of our control. Occasionally our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. Where we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information. We will use the personal information you provide to us:

We will process your personal information in accordance with the terms in our Privacy Policy.

19. OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these terms to someone else. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the service in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the service in either the Northern Irish or the English courts.