i) Branded products

Choose products you’ll love from over 450 of our branded partners/suppliers. ‘Branded products’ mean products that are offered by the partners/suppliers on our Brands page on our website. ‘Brand Partners mean the partners/suppliers on our Brands page on our website.

We can offer the vast majority of products that are featured on that supplier’s particular website. If you can’t see what you want from that supplier on our website, then let us know and we will do our best to find it for you. (E.g. where that supplier like Dyson has an online exclusive, we may not be able to source this for you but we will do our best to find a suitable alternative for you).

All branded products are sold at the Recommended Retail Price (RRP) as provided to us by the relevant suppliers.

When it comes to placing an order, you have full flexibility within ‘branded product’. This means that if a guest has pledged against a branded item that you have chosen, you can still select another item from our branded products and order that, even if you didn’t have these items on your list originally. For example, if you have added a branded product toaster to your list and this is bought for you by a guest, then you have the flexibility if you would like to change this to another item in branded product such as a kettle.

Any pledges made against branded products can only be spent by you within our branded products. They cannot be transferred to cash, custom product or charity. You can however move pledges made against cash contributions and custom product to be spent on our branded products.

It is important to note that we do not carry stock. This means that once you have placed an order for branded product, it can take up to 4-6 weeks for us to receive your gifts and collate them for you in our warehouse and deliver these to you.

Discontinuations by our suppliers can happen. Subject to our suppliers, we will do our best to find you a suitable alternative within our branded products.

There are times when the RRP, as provided to us by our suppliers, can increase. If your guests have not yet pledged against these items, then the price increase will automatically be updated on your gift list. Eg. if when you first added a retro Smeg kettle to your list, it was £140, and Smeg subsequently increased that price to £145, we would update this price and it would show as £145 on your list.

However, if your guest(s) have already pledged against an item, and the supplier subsequently increases that price, then we will hold the original price that it was pledged for, for 2 months after your occasion date. Eg. if your guest pledged against a Smeg kettle for £140, and the next day Smeg increased the price of that kettle to £145, when it came to you placing an order (below), we would hold that original price at £140 for you for 2 months after your occasion date. After that 2 months has passed, we will increase that price to £145 to reflect the price increase from the supplier. The kettle would cost you £145 from this point onwards.

(ii) Custom products

In addition to our huge range of branded products, we offer you the ability to add products from other brands not found on our website. These we refer to as ‘custom products’.

There is a limit of 10 custom products that you can have on your list. There is no charge for this feature.

Please bear in mind that if you are adding (for example) 6 of the same dinner plate, this will count as one custom product, but if you added 6 different, individual dinner plates, this will count as 6 custom products. If you added a set of 6 dinner plates, this would count as 1 custom product.

If you choose to load custom products via our “Add an item from another website” function, you need to add this custom product onto your list at that website’s recommended retail price (“RRP”) (We will not list these products at promotional or sale prices).

You will also need to make sure that you are adding the correct model, colour, price and quantity.

We reserve the right to change any custom product to the correct and most current RRP.

Custom products must be from a UK website and must be priced in Pounds Sterling.

Occasionally, we find that some custom products added to lists can be sourced through our Brand Partners. To allow us to check this for you, any custom products added to your list will be held in a “pending” state for up to 3 working days. We will e-mail you to confirm whether your items have been confirmed as a custom product or been switched to one of our Brand Partners.

We will notify you when any of your custom products have been purchased by one of your guests.

Funds pledged against custom products can be spent within our Branded Products and they can also be moved to a charity contribution.

We do not source any custom products that have been pledged for. Instead, we will transfer your custom product pledges to you as cash, allowing you to source these products from the retailer of your choice. We will offer you two free bank transfers.

(iii) Cash Contributions

We also offer you the ability to add a variety of cash contributions to your list. These can include honeymoon cash contributions, and cash contributions to specific funds (e.g. deposits to a house, car, short breaks, monthly subscriptions, home renovations etc.).

There is no limit on the number of cash contributions you can have on your list.

There is no charge for you to have cash contributions on your list.

However, on any cash contributions or honeymoon funds, should your guests purchase these, we will charge your guests a 2% handling fee, which is simply to cover our transaction and administration costs. For example, if a guest is gifting £100 to a cash fund, we will charge them £102 and you will receive the £100 gift. There are no fees attached to any of our branded products, charity funds or custom products.

Pledges made towards cash contributions can be moved to be spent on branded products but cannot be moved to custom products or charity contributions.

We offer two free transfers of funds to you. We will transfer the total funds to your bank account after the wedding upon request and provision of your bank details.

(iv) Charity contributions

Choose from one of our listed charities or add your own registered charity. We will need to match your own registered charities against the Charity Commission website which lists all registered charities within the UK.

Charities must be UK registered with its own number.

Please note that cash that has been pledged against charity items cannot be moved from that particular charity to any other charity, cash contribution fund, custom product or branded product.

We aim to send your charity pledges to your designated charity two weeks after your wedding date.

(v) Gift Cards

The Wedding Shop offers a Wedding Shop Gift Card ‘Gift Card’ that your guests can pledge monies to.

The Gift Card is included on your list when you register with us. However, the Gift Card is not obligatory, and you are able to remove the Gift Card from your list by selecting the ‘remove gift card’ option within your account. If you cannot find the ‘remove gift card’ function, please contact your Gift Guru.

Any pledges made to a Wedding Shop Gift Card can only be spent within our branded products, and cannot be used in exchange for cash or fund contributions, charities or custom products.

Charlotte Street Dinnerware