COVID-19 FREQUENTLY ASKED QUESTIONS

We would like to reassure you that all monies pledged by your guests are 100% secure. Any monies pledged are held in a separate Trust Account, giving you the peace of mind and confidence to know that any money pledged by your guests is entirely safe. 

We are so sorry to hear that you are having to change your plans, however we have no doubt your wedding will still be amazing! If you are having a smaller wedding and have already sent your wedding gift list details out to your original guest list, we recommend that you still keep your list live for your guests to access. Some of our couples who have already gone ahead with a smaller wedding have found that guests who are unable to attend have still wished to purchase a gift to send their love to the couple, even though they cannot be physically present. Our advice would be to bear this in mind when building your list to make sure there is enough choice and variety of price points for everyone. 

If you are having a smaller wedding and are yet to send out your gift list details, we recommend that you send the details to your guests who are still able to attend as you would in usual circumstances. Whilst you may not want to share details with friends and family who are not able to attend your special day due to current circumstances, we have found that people still want to gift something as a way of sending their well wishes and being a part of your celebration. To help guests in this position you may decide you want to include your gift list details on your wedding website or virtual invite, along with the zoom link for those not making a physical presence. 

You may find it useful to read our blog post featuring Alexandra and Edward’s 2020 wedding and how they used their gift list despite their change of plans.

Absolutely! We pride ourselves on our flexibility and can help you plan for any eventuality. 

We recommend keeping your gift list live for both occasions and changing your wedding date in your account to your second celebration once the first has passed. Don’t worry if you don’t have an exact date for your second celebration, you can just add a temporary date until you have confirmed your plans. You will find that lots of guests who are unable to attend your initial wedding due to the current circumstances, will still want to gift you something to celebrate your marriage, even if they cannot be physically present. To amend your occasion date, simply head to 'settings' and change your occasion date under 'Wedding Details.'

For smaller wedding inspiration, read how one Wedding Shop couple, Alexander and Edward got married and still had the most magical day.

Of course! You can decide exactly how to proceed after your first celebration. You may find you want to start receiving some of the generous gifts your guests have bought, or you may choose to wait until after your second celebration to finalise everything. With both these options, you can still keep your list open and available to your guests. Whatever you decide, we are here to help make sure your delivery day is super special. If you want to discuss your options further, please do not hesitate to reach out to your Gift Guru, e-mails us at hello@weddingshop.com or call us on 0207 384 8400. 

You have two choices here; you can keep your list open so that guests can continue to access it or you can close it until nearer the time of the second celebration. If you would like to close your list, please reach out to your Gift Guru or call us on 020 784 8400 and one of our team will be more than happy to help. Whichever option you choose, you are still able to edit, amend and add more gifts to your list. 

Absolutely! We always offer 6 months complimentary service and will be extending this for couples planning two celebrations. 

We are so sorry to hear that you are having to postpone your wedding. We want to do everything we can to make this process as smooth as possible. If your guests have already started purchasing gifts, the money pledged is safe in a ring-fenced account. If you have a new wedding date, you can amend this on our website and the balance on your account will remain unchanged. All the details of your account will also remain the same, so when you are ready, you can continue to add to your original list. To amend your occasion date, simply head to 'settings' and change your occasion date under 'Wedding Details.'

That's no problem at all! If you don't have a new wedding date yet, please do not worry. You can put a placeholder future date in for now so that you keep all the hard work you have put into building your gift list. To do this just simply head to 'settings' and change your occasion date under 'Wedding Details'.

That's no problem at all! Once you have amended your wedding date, we can keep your gift list hidden from your guests until you are ready to publish it again. To do this just simply head to 'settings' and change your occasion date under 'Wedding Details'.

We are so sorry to hear you are considering cancelling your wedding. Where possible, we recommend putting a placeholder future date against your wedding list rather than cancelling it. This will ensure that you can still access your list should the wedding date be postponed, and all gifts originally chosen will be saved.

If, however, you need to cancel your wedding with no future date planned, then please reach out to your Gift Guru who will be happy to help.

In line with government guidelines, our Townhouse and Selfridges showrooms are temporarily closed until no sooner than 12th April. We look forward to you being able to visit us for an appointment in the future, however our team are still available to help over a virtual appointment.

At a virtual appointment, you'll be guided through how our service works. We'll help you choose the perfect gifts to suit your lifestyle, advise you on how many gifts you should add and answer your questions.

It's quick, easy and completely free of charge. Book your virtual appointment here or email us at hello@weddingshop.com

Yes, you can absolutely continue to build your gift list with us. You're able to build your list entirely online  from the comfort of your home or you can book an appointment to come and visit us in one of our showrooms when they open or, opt for a virtual appointment. You also have the option to use our app.

Our team of Gift Gurus are still ready and available to give you support and advice when creating your dream gift list. You can get in touch with us by phone, online chat, by e-mail or virtual appointment. 

Yes! You are still able to place your order via our website or with the help of your Gift Guru. 

Whilst nearly all our suppliers are still providing deliveries, we are experiencing delays with these deliveries into our warehouse with our lead times now being 8-12 weeks. You can track your orders online via your online account and we will be doing everything we can to get your gifts to you as speedily as possible. 

This delay is due to the impact of COVID-19. Some brands have had their supply chains interrupted, whilst others have seen an unprecedented increase in demand due to changing consumer habits - including an increase in kitchen accessories and garden furniture. This has resulted in a temporary delay in orders, impacting our delivery times.  

We wanted to reassure you that our commitment to delivering your gifts remains as strong as ever. We are doing everything we can to bring any delayed deliveries forward. To help at this time. we're happy to offer you an additional free delivery, enabling you to receive any gifts that are already in our warehouse sooner.  This means that we'll send any delayed gifts to you free of charge.   

Plus, should you be affected by these delays, you also have the option to swap your gifts for an alternative from one of our Brand Partners.  Simply get in touch, and we'll be happy to help.   

Prior to reopening our warehouse we have been working hard behind the scenes to put new systems and safety measures into place. We are happy with how this new set-up is working and, most importantly, so are our teams. To book a delivery please contact us at customercare@weddingshop.com and one of our friendly team will be more than happy to help. Deliveries may take a little longer than normal, however we are so excited to be able to deliver your wedding gifts to you again!

We are pleased to say that our deliveries are now up and running again. To discuss booking in a delivery please contact customercare@weddingshop.com where we will be delighted to help.

We know that wedding guests are also feeling the strain of Coronavirus during this unsettling time. Rest assured, your money is completely protected and guaranteed. The money that you pledge against gifts on a couples' list is held in a separate Trust Account. This account is 100% ring-fenced and separate from our company's bank account.

The health and wellbeing of our customers and staff is our utmost priority. We've been taking the necessary steps, following government guidelines to protect both our employees and couples that use our service. We have been working hard behind the scenes to put new systems and safety measures into place in our warehouse. We are happy with how this new set-up is working and, most importantly, so are our teams.

The majority of our staff are working from home and are encouraged to follow government advice and it is our intention that all staff will receive regular pay during this period. To see more, please click here.