COVID-19 FREQUENTLY ASKED QUESTIONS

We would like to reassure you that all monies pledged by your guests are 100% secure. Any monies pledged are held in a separate Trust Account, giving you the peace of mind and confidence to know that any money pledged by your guests is entirely safe.

We are so sorry to hear that you are having to postpone your wedding. We want to do everything we can to make this process as smooth as possible. If your guests have already started purchasing gifts, the money pledged is safe in a ring-fenced account. If you have a new wedding date, you can amend this on our website and the balance on your account will remain unchanged. All the details of your account will also remain the same, so when you are ready, you can continue to add to your original list. To amend your occasion date, simply head to 'settings' and change your occasion date under 'Wedding Details.'

To amend your wedding date, head to 'settings' and change your occasion date under 'Wedding Details.' Everything you originally chose will remain listed and you can continue building your list once you are ready.

That's no problem at all! If you don't have a new wedding date yet, please do not worry. You can put a placeholder future date in for now so that you keep all the hard work you have put into building your gift list. To do this just simply head to 'settings' and change your occasion date under 'Wedding Details.'

We recommend putting a placeholder future date against your wedding list rather than cancelling it. This will ensure that you can still access your list should the wedding date be postponed, and all gifts originally chosen will be saved.

If, however, you need to cancel your wedding with no future date planned, then please reach out to your Gift Guru who will be happy to help.

It is with deep sadness that we have made the decision to temporarily close our showrooms. Our main priority is that the community, our couples and staff are safe. This is effective from Friday 20th March.

For anyone who has an appointment booked in, we are now offering telephone and skype appointments instead. This will allow us to introduce you to The Wedding Shop, talk you through our service and help provide you with the same guidance we give in-store, in a different format. Whilst we understand that this is disappointing, we are looking forward to still being able to help, advise and chat with our couples!

Our team is still here! Please get in touch with us via e-mail, online chat or by joining the conversation on social media. You can also request a call or skype call if you prefer, to arrange this, please e-mail us at hello@weddingshop.com.

Until we are able to re-open our showrooms, all appointments will be hosted via telephone or skype. We will update everyone when our showrooms open again, but until then, we look forward to chatting and advising you in other ways!

Yes, you can absolutely continue to build your gift list with us. You're able to build your list entirely online from the comfort of your home. You also have the option to use our app.

Our team of Gift Gurus are still ready and available to give you support and advice when creating your dream gift list. You can get in touch with us by phone, online chat, or by dropping us an e-mail.

Whilst you are still able to place your order online, due to the government restrictions in place, there will be delays to our usual lead time of 4-6 weeks. We are currently monitoring the situation very closely and will update this page as soon as we have further information.

Due to the latest advice provided by the government, we have unfortunately had to temporarily suspend all deliveries. Whilst we currently do not have a date as to when these will resume yet, we are monitoring the situation closely and will update this page as soon as we have further information.  Please rest assure that your beautiful gifts remain secure and we will be extending free storage throughout this period.

It is with a heavy heart that we have had to temporarily suspend all deliveries as of 25th March. If you have not heard from us already, your Customer Care Advisor will be in touch shortly to update you. All your gifts will be kept safe and secure and we will let you know as soon as deliveries resume.

We know that wedding guests are also feeling the strain of Coronavirus during this unsettling time. Rest assured, your money is completely protected and guaranteed. The money that you pledge against gifts on a couples' list is held in a separate Trust Account. This account is 100% ring-fenced and separate from our company's bank account.

The health and wellbeing of our customers and staff is our utmost priority. We've been taking the necessary steps, following government guidelines to protect both our employees and couples that use our service.

Our staff are working from home and are encouraged to follow government advice and it's our intention that staff will receive regular pay during this period.

Unfortunately due to the recent UK government advice, we have decided to postpone our Sample Sale on Friday 3rd and Saturday 4th April at Sandown Jockey Club until further notice. We look forward to welcoming you to our Sample Sale later on in the year and a date for this will be confirmed and communicated in the coming weeks.